SmartRewards is the name of the base loyalty program as well as the app itself, where all users can earn points, redeem rewards and access special offers.

Under SmartRewards there is a member component called SmartPay Rewards^SM. Any customer that links their banking information (ACH) is a SmartPay Rewards^SM Member (“SmartPay Member”). You then receive a 10 cents off/gallon discount whenever you pay with your checking account (ACH) as your method of payment in the app or with a SmartPay card. Customers who pay with another payment method (e.g., credit/debit cards) receive no everyday fuel discount.

 

We listened to customer feedback and are excited to offer our customers more convenience and choice with SmartRewards. Our rewards program is designed to reward you at both the pump and the store!

We hope you will find the new program to be more flexible and easier to understand and use.  Our old program just provided a free coffee or fountain beverage after 80 gallons of fuel purchased. Going forward, SmartRewards customers will earn 1 point for every gallon of fuel purchased, and 1 point for every dollar spent on products inside the store (special exceptions apply).  With SmartRewards, every 25 points turns into a $1 dollar reward, which can be applied to fuel or in-store purchases. Plus, you can take advantage of additional perks like welcome rewards, bonus points, and birthday surprises to help you save even more on your favorite products!

 

Earn points with qualifying in-store or fuel purchases any time you pay with the SmartRewards app. Additionally, on in-store purchases, you can scan your in-app Rewards # barcode before you pay at the register. In some of our stores, you can enter your phone number on the pin pad at the register to earn points as well.

No, your existing progress to the previous 80-gallon goal will be retired. If you are an app user with gallon progress who has made a purchase with SmartPay in the last 90 days, we’ll “top you off” with a free beverage reward as part of the transition to SmartRewards. In the SmartRewards app, select the “Rewards” option in the bottom navigation to see your reward status.

Our Frequency Clubs like Fountain/Frozen, Breakfast Sandwich, Pizza Slices, and 5hr Energy – have retired in favor of the new rewards program. If you are an app user with Clubs progress who has made a purchase with SmartPay in the last 90 days, we’ll gift you with a free reward as part of the transition to SmartRewards. In the SmartRewards app, select the “Rewards” option in the bottom navigation to see your reward status.

 

 

Yes. If you have provided us with your birth date, you will receive a birthday surprise. Check the Rewards section of your app. You will have 7 days to redeem your birthday gift.  

Yes, you can still use your old SmartPay Rewards card to apply your everyday fuel discount, as long as your checking account is still linked. To earn points, redeem rewards and apply offers, you'll need to use the SmartRewards mobile app.

No. The SmartPay account-sharing function will be retired with the launch of the new SmartRewards program. Customers can sign up for individual accounts by searching for "SmartRewards" in the Apple App Store (iOS) or Google Play Store (Android). Download and install the app on your smartphone. After opening the SmartRewards app, select “Sign Up.” Follow the on-screen instructions. You'll be asked to provide basic information, such as your phone number, email address, and a password to create your account.

 

Yes, the security of your data is especially important to us. To protect your account information and keep it secure, we require that you enter a password (or if you’ve enabled you use SmartRewards. In addition, we do not resell your information to any additional third parties. See our privacy policy for more details.

 

 

 

 

You can use SmartRewards at the following participating convenience store locations – Cumberland Farms, Certified Oil, Fastrac, Kwik Shop, Loaf N’ Jug, Quik Stop, Tom Thumb, Turkey Hill and Minit Mart!

Once your points are automatically converted to a reward, you can redeem using the app within 30 days. Click the checkbox to apply your rewards when confirming your payment on your next fuel or in-store purchase. On fuel purchases, you must pay through the app and on in-store purchases, you can pay through the app or show your rewards # barcode. Exclusions apply.

Unfortunately, the process of applying a reward is not reversible. The selected reward will be marked as redeemed once you click and cannot be re-added to your account.

Purchases of alcoholic beverages, cigarettes and tobacco products, milk, lottery, postage stamps, financial cards, gift cards or money orders are not eligible to earn points. Rewards can also not be redeemed against these products, along with ½ gallon and gallon of milk purchases.

 

Once your points balance hits 25 points, a $1 reward is automatically added to your account. You have 30 days to redeem the reward before it expires and is forfeited.

Yes, once you have added a method of payment to the SmartRewards app, you can use the app to pay in the store! To pay using the app, tap “My Wallet” and show the “Pay with the App” barcode to the cashier.

Points may take up to 48 hours to show up in your SmartRewards account.  If you still do not see your points after 48 hours (and you used the app to pay or scan your Rewards #), please contact Customer Service at 1-800-225-9702. Remember that some purchases (including, but not limited to, tobacco, alcohol, lottery, and gift cards) also do not qualify toward your points progress. See terms and conditions for details

Points will expire one year (365 days) after being earned.  For example, if you earn 3 points for a purchase on June 5, 2024, and do not make enough purchases over the next year to reach 25 points and achieve the $1 reward, 3 points will expire on June 5, 2025.   If your SmartPay account is cancelled or terminated, any existing points, redemptions, and balances will also expire. Creating a new account won't restore these points.

Your earned $ rewards can be found by clicking on the “Rewards” icon on your app home screen. They will also be visible when you click the “My Wallet” icon to complete a transaction.

In the “Rewards” section of the app, your “Lifetime Fuel Savings” will show you how much you have saved on fuel since becoming a SmartRewards user!

No, you don’t need a physical card! The app itself acts as your digital loyalty card and payment method.

Yes, you can combine your earned $ rewards with an in-store offer. Just note that you cannot use a reward against a 21+ offer or purchase. Additionally, Rewards may be applied to fuel purchases on top of a fuel discount based on your method of payment or a fuel offer.

Customers can continue to take advantage of in-store tobacco offers by entering their phone number and/or Alt ID at the pin pad before they scan the in-app Rewards barcode.